Sign-up went smoothly but clarity on payments was lacking
I want to point out that the sign-up and invoicing process itself went well; it was fast and simple to complete without technical glitches. However, what did not go well was the clarity around payments and billing statements, which made me feel unsure about some charges and deadlines. You did have things set up to accept different methods, which is good, but the descriptions in invoices were sometimes vague, and the billing labels did not always make it easy to track what I was being billed for specifically. Because of this, I think I will need to call support again next time I have a payment question, which I had hoped to avoid by using your software. I am not blaming the support team, but the initial information and payment section could be clearer to reduce these follow-up calls. Please improve the payment-side transparency and billing wording to avoid confusion for other users too, as I found it frustrating more than anything else.