sign-up wasn't a drag but had some repeated questions
Signing up for the software was mostly straightforward but definitely required some patience. I found myself repeating a few details multiple times across different steps which was a bit tedious. Sometimes I waited on the line trying to get telephonic support during the sign-up, and while the reps were helpful when they answered, the wait times varied more than expected. On the plus side, the invoicing system was clear and once I completed the initial paperwork, the automatic updates seemed to do their job without needing my input. The onboarding training was efficient which helped speed things up, but the initial process took longer than I would have liked just because of the back and forth to clarify details. Overall, it was manageable, just required some persistence and a bit of extra effort. I can see why first time customers might find the process a little patchy but with some patience, you’ll get through it. It wasn’t a huge ordeal, but not super smooth either.