Sign-up was straightforward but setup left me stuck
When I first signed up for the software, the process was simple enough and the invoicing clear. However, what disappointed me was how much I had to figure out on my own after that. The onboarding guidance seemed brief and fragmented, leaving me to piece together how to configure and use the dialer effectively. The database setup instructions were minimal, and it wasn’t clear how automatic updates might impact my workflows. I expected more hand-holding during these early phases, especially given that support didn’t initiate proactive calls. The telephonic assistance was helpful when I managed to connect, but I found myself waiting longer than I preferred. Nonetheless, I appreciated that the calling tools did work reliably after I finally understood the settings. Overall, the sign-up and billing went well, but the post-purchase experience required more self-driven learning than I anticipated, which made the start frustrating and less productive than hoped.