Sign-up was fine, but waiting times are too long
The sign-up experience itself was straightforward and I had no issues with the initial setup or the invoicing details that were provided. However, the speed of the sales process left a lot to be desired. It often took too long to get through to someone on the phone to clarify any concerns I had before purchasing, which disrupted my planning. I was hoping for clearer communication and faster responses because being uncertain about the terms held up my decision-making. While the software promised ease of use and training support, this back-and-forth waiting dampened my early enthusiasm. If things remain the same for any future purchases, I expect I will require additional help again to get timely answers. The billing system itself seemed fine once I was enrolled, but the entire process before buying was frustrating enough to give a lower rating. With quicker support, this would have been better.