Sign-up took longer than it should have
Hey WFHI, I want to give some honest feedback about the pre-purchase and sign-up experience. The whole process took almost twice as long as I expected, which could discourage a lot of people. You do explain the features and payment options clearly when you get to that point, but the initial instructions and steps before completing sign-up felt complicated and drawn out. It seemed like I spent a lot of time clicking through things that could have been simplified or bundled better, and I was often stuck wondering what exactly to do next. Clearer step-by-step guidance in the beginning would help reduce confusion and speed everything up. On the plus side, once I was through all those hurdles, the invoicing and payment worked without issue. But please consider trimming down the start — it really took longer than necessary and made me impatient.