Sign-up took longer than expected due to disorganized steps
The overall sign-up process was longer than I anticipated, mainly because the steps didn’t follow a very logical order. It started with basic personal info but then jumped to payment details before fully explaining the software’s key features. This sequence was confusing and made me feel unsure about moving forward early on. Additionally, I had to backtrack sometimes to update information which could have been streamlined if all the requirements were clearly stated upfront. I do appreciate that once all steps were completed, the invoicing process was clear and straightforward. The support team was also courteous when I called for clarifications during this long process. However, if the onboarding and sales steps are arranged more sensibly and explanations given progressively, the initial time investment could be reduced quite a bit. At present, I found it somewhat time-consuming but the final setup was acceptable after all the complications.