sign-up steps went smoothly, setup took longer tho
From start to finish the sales and pre-purchase process went quite well. First, I signed up and received the invoice pretty quickly which was a good sign right away. Then the payment process was quite straightforward and I appreciated how transparent everything was during that stage. Once that part was done, I moved on to accessing the software dashboard which loaded fine without hiccups. However, the onboarding took a bit longer than I initially expected. Configuring the dialer and exploring the database feature required a few additional calls to support. The support staff was patient and helpful which eased the setup but still the overall process extended past the usual day or two I was hoping for. Updating software automatically worked behind the scenes so I didn’t have to worry. Finally after a couple of days of tinkering, things started to click and the calling tools became more intuitive. So overall the sign-up and payment part went really well, it was mostly the configuration phase that stretched things out longer than expected. Despite that I found the experience fairly smooth and the order of steps logical once underway.