Sign-up process went well, but clarity on next steps was lacking
I found the initial sign-up and payment process straightforward enough. The invoicing was handled without any major issues and I could access the software dashboard quickly. However, I was left unsure about the complexity of the training and calling tools. They were somewhat unclear on the exact sequence of onboarding steps and when to expect automatic updates to take effect. I ended up needing to call support to clarify some features and database functions, which was fine but something I had not anticipated given my expectations. Because of that, I figure I will probably need assistance again when I start setting up more complex workflows or when using the dialer in extended calls. Overall it was neither especially good nor bad but I did not feel fully confident my process could run independently without more guidance in the near future.