Sign-up process was surprisingly smooth
I approached the purchase with some reservations and encountered several issues during the pre-purchase phase. The initial communication about features was adequate but lacked detail, making it hard to fully grasp the software's capabilities before buying. When things went wrong with accessing certain tools early on, I found the response from support to be slow and sometimes generic, which didn’t instil much confidence. The invoicing process itself was clear, and billing was handled without complications, so that was one aspect that stood out positively. However, the onboarding materials felt disjointed, and automatic updates sometimes altered the software in ways that weren’t clearly communicated, which affected my workflow. While the calling tools did work, their functionality occasionally felt limited compared to what I’d hoped based on initial descriptions. Overall, the sales and pre-purchase handling didn’t fully meet my expectations due to a mix of unclear information and patchy support, but the invoicing part was managed well enough that it partially balanced my experience.