Sign-up process was straightforward, but everything else was disappointing
I had high hopes when I first signed up for the software because the initial sign-up process was fairly smooth and the invoicing system worked without any glitches. That was honestly the only part that matched what I expected beforehand. But as soon as I started the onboarding and training, things became confusing and unclear. The explanations did not help me get a good understanding of how to use the dialer or the calling tools effectively, which was frustrating since that’s why I came here. On top of that, the software itself seemed buggy, with features freezing or lagging during calls and when accessing the database. Automatic updates didn’t seem to fix these problems at all, and sometimes they introduced new issues that made working harder instead of easier. While telephonic support was available, it felt slow and unhelpful when I reached out with these issues. Overall, this product did not meet the expectations set by the pre-purchase information. I was left feeling that the time and money spent were wasted, which is disappointing since the foundation seemed alright initially.