Sign-up process was smooth but calling tools fell short
I was hopeful when I first signed up with the platform because the sign-up and payment stages went without any hassle. The invoicing was straightforward and I appreciated the clear instructions on how to proceed next. However, things took a downturn once I started using some of the core software, especially the dialer. It frequently dropped calls or had connection hiccups which disrupted the workflow significantly. At least the database feature worked as expected, which I grant was helpful in organizing contacts and client information. The automatic updates promised seemed to cause more glitches than improvements for the calling tools, often forcing me to restart or lose my place. I also tried reaching out to telephonic support for assistance, but found it somewhat slow and not very effective in resolving my concerns. Overall, while the onboarding flow was decent at the start and the database functionality met my needs, the inconsistency of the calling tools and support really hindered the experience. I expected a more reliable service given what was promised in the training modules and software descriptions. It was an even mix of some smooth parts and disappointing others, leaving me unsure if I will continue with this setup.