Sign-up process was confusing, which went badly
I started with high hopes, but from the very beginning, the process was frustrating. The steps for sign-up and invoicing did not follow a logical order, making it hard to understand what comes first. I had to jump back and forth between screens to input data that should have been requested in one place. Payment steps were also unclear, with no adequate guidance on what information was required next. Instead of a smooth onboarding, it felt like a patchwork of disconnected instructions. Calling tools promised were not accessible until I completed all prior steps, but the software did not clearly indicate this, leading me to spend time unnecessarily attempting features I couldn’t use. Support was reachable but responses were somewhat generic and delayed. Overall, the sequence of tasks did not support a clear workflow, making the start much more complicated than needed. I cannot say that any part worked well beyond the basics, as the disorganization overshadowed usable functions and left me considering other options.