Sign-up process took longer than I expected
I spent quite some time going through the sales details and pre-purchase information, trying to understand exactly what the product included. The wording and labels on the website weren’t very clear to me, so I had to read a few sections repeatedly to get a proper sense of what features were available and what limitations existed. On the plus side, the sales support was polite and did manage to clarify a few doubts I had, which helped somewhat. However, I wish the product descriptions had been more straightforward because it felt a bit confusing at times, and that slowed down my buying decision. It would have been better if the invoicing and payment options were also explained right then, but that detail came much later. I am a bit reserved about recommending this before improvements are made to communication, though the actual sign-up process did go without major technical issues once I understood what I was getting into.