Sign-up process required more effort than expected
Navigating the sign-up and pre-purchase steps took longer than I initially thought it should. While the software and training promised to be straightforward, their labels and instructions during the initial sign-up phase were not entirely clear. For example, terms used on the payment page like "Billing period" And "Invoice cycle" Felt ambiguous and not well explained. I had to call support a couple of times just to clarify what exactly I was agreeing to. Even though the telephonic support did help eventually, the effort and time required to understand the process made it less efficient than I expected. Still, the software itself seemed to start working as it should after I finally managed all steps. So, while the labeling and sign-up effort could be simplified, I recognize that the system functions properly once set up. The invoicing afterward was consistent, and payments went through without major issues. Overall, the experience was somewhat frustrating regarding clarity but later settled well enough to continue using the platform.