Sign-up process mostly matched expectations
When I first signed up, I had a clear idea about the steps WFHI would take me through and generally, you delivered well on that front. The onboarding flow was straightforward and the software setup closely reflected the descriptions I read beforehand. However, one small hiccup was in invoicing where the labels seemed a bit confusing at first, causing slight hesitation before I was sure I’d understood what to pay for exactly. Aside from that, the access to training was as promised and the dialer integration worked smoothly right from the start. I appreciated the automatic updates as they kept the software running well without my needing to intervene much. Overall, your platform reflected my expectations accurately with only minor clarity issues in billing that I hope can be improved.