1 out of 51 of 5Verified customerSales and pre-purchase
Sign-up process lacked clarity, would need help again
Reflecting on my experience with WFHI’s sales and pre-purchase process, I found it quite frustrating. The onboarding steps were not well explained at the outset, and several important pieces of information about how billing and invoicing would work came up only after I had already signed up. The training was insufficient to cover essential functionalities, especially the calling tool and database features, which left me feeling unprepared. Telephonic support was slow and unclear whenever I called for help. I think for my next time, I would definitely require more assistance pre-purchase because this experience was harder than it should have been, and it didn’t help me plan my workflow efficiently.