Sign-up process didn’t make sense at all
The whole sign-up and pre-purchase steps felt out of order and confusing. I wasn’t sure which step to complete first because the instructions weren’t clearly laid out. Even after multiple attempts, the software seemed to jump between requiring payment details and user configuration without clear instructions. This made me stop and question if I was missing something basic. The training was supposed to start after sign-up, but the chats I had only added confusion because they referred to things I hadn’t set up yet. The invoicing part also seemed disconnected from the actual sign-up progress. Basically, there was no smooth flow in the initial steps, and I got stuck at the very beginning. I wish it had been more straightforward because right now, the whole thing feels like it didn’t click for me from the start.