Sign-up process clear but too much figuring out after

Sign-up process clear but too much figuring out after

Reflecting on my experience now, the only part that went smoothly was the sign-up and payment process; that was straightforward and quick. However, after signing up, I found myself left to figure out most features on my own, which was frustrating. The labels in the software were sometimes unclear and I had to spend time experimenting to understand how the dialer and database functions worked together. The pre-purchase information didn't adequately explain what to expect during onboarding, so I felt unprepared. In hindsight, I wished there had been more detailed guided training or support available early on to ease this. The few moments when telephonic support was reachable did not compensate enough for the lack of upfront clarity.