Sign-up instructions clear, some labels less so
The training and onboarding process was generally well put together, especially the sign-up part which had clear and simple instructions that I could follow effortlessly. This helped me get started without hesitation and avoid common beginner’s confusion. However, once I progressed deeper into learning the software, I noticed that some of the labels and terminology used within the dashboard and calling tools weren’t as clear. Sometimes it felt like guessing what certain buttons or fields meant. This was only a minor issue since the training sessions addressed many of these, but the initial experience could have been improved by clearer wording. Automatic updates were managed adequately so nothing surprising happened while I worked. Telephonic support was responsive which helped when I needed clarification. Overall, while the onboarding got me over the first hurdle confidently due to its clarity, the inconsistent label clarity caused minor frustration later. I consider this a fixable problem rather than a deal-breaker and the payment and invoicing part was straightforward throughout.