Sign-up help was okay but might need support again.
I’d say the whole sales and pre-purchase experience with WFHI was decent enough but I can see why one might want to reach out for help again the next time. Right from the start, I found the sign-up and invoicing process generally smooth but with a few steps where I hesitated a bit—like when it came to confirming the payment details and understanding the exact features included. The training gave a basic heads-up on things, which helped somewhat but didn’t thoroughly cover everything. The dialer and database features appeared straightforward, and the automatic updates didn’t throw any curveballs during this period. Customer support over the phone was polite and informative when I did call, so if I needed more assistance later, I wouldn’t hesitate to contact again. All in all, the process mostly did what I needed but it wasn’t flawless enough to feel like I wouldn’t want to check in with support again at some point.