Sign-up experience needs improvement
I found the sign-up and invoicing process quite confusing at times. There was little guidance on how to properly set up the calling tools or get started with the database feature, which meant I had to figure out many things on my own. Telephonic support was okay; they answered, but didn’t always provide clear solutions, leaving me to experiment a bit with the software functionalities. The training material was somewhat useful although it skipped some details I expected. On the plus side, automatic updates happened smoothly and didn’t interfere with my workflow, which I appreciated. Despite these issues, I can see some potential in the software once one gets past the initial hurdles. However, I think more clarity in the beginning steps and better support would have made the whole experience less frustrating. At the moment, I’m left feeling I had to work harder than expected to get the basics right, which is not ideal for people new to such remote workflow systems.