Sign-up confusion spoiled initial impression
I found the sign-up and initial purchase process frustrating compared to other software I've used. Right from the start, the online forms were not intuitive and lacked clear guidance, which felt like a step backward. I was expecting a smoother onboarding like those apps where everything is straightforward and you can just dive in. Instead, I had to spend extra time figuring out how to navigate through the invoicing and payment options. The support was available but not as responsive or thorough as I hoped, leaving me stuck for a while. I also struggled a bit with the automatic updates not clearly showing what changed, which added to the confusion. While the software itself looked promising, the early hurdles significantly lowered my enthusiasm because I felt I was spending more time on setup than on actual work.