Sign-up and start-up took longer than expected
Overall, I found that the software's sign-up and initial onboarding process was a bit slower than I had anticipated. The labels and wording in the training modules often seemed unclear, which sometimes caused hesitation as I wasn't sure which actions to take next. For example, some options in the dashboard were labeled in ways that didn't immediately reflect their function, making straightforward tasks more time-consuming. However, the support team was patient when I reached out for clarifications through their telephonic support, which helped to some extent. The automatic updates also occasionally modified the interface without clear notifications, adding to initial confusion. I rate it four stars rather than lower because despite these hurdles, once acclimated, using the calling tools and managing the database became smoother. The invoicing and payment process was also reasonable and transparent once set up. Still, clearer labeling and a quicker start-up would improve the overall experience significantly.