Sign-up and setup took longer than I hoped
The process for signing up with the software was somewhat lengthy. While the steps made sense individually, their order felt a bit confusing at times. For instance, the invoicing details were requested before the initial software training, which seemed counterintuitive. I found myself having to revisit some parts multiple times to ensure everything was filled out correctly. The training itself was useful and clarified the use of the calling tools and dialer features well. However, automatic updates occasionally disrupted my workflow unexpectedly, though they did improve the software capabilities. Telephonic support was accessible whenever I needed it, but I sometimes felt the responses were a bit generic. Database features were helpful in streamlining data, but integrating them into my daily tasks took extra effort than expected. Overall, while I appreciated the functional aspects of the WFHI service, the pacing of the sales and onboarding sequence could be improved for a smoother experience. This would reduce the time it currently takes to get fully set up and comfortable with the system.