Sign-up and payments wording really confusing for me
I tried to get started with WFHI, but honestly, the way the billing and payments were worded just left me scratching my head. The invoices I received weren’t clearly labeled, and I wasn’t always certain what each charge referred to. When I tried to navigate the payment process through the dashboard, I found the terminology used confusing — terms like ‘subscription cycle’ and ‘auto-renewal’ were mentioned, but without straightforward explanations about how they affected my account. I kept thinking maybe I was missing something, but even after rereading the provided documents, I wasn’t sure what my next steps should be. Trying to call support didn’t immediately clear things up either, because the explanations were a bit rushed and sometimes used jargon I wasn’t comfortable with. All this back and forth with unclear labels and instructions made the entire process more tiring than necessary. I wish the system had simpler labeling and a more intuitive explanation of payment flows because as it stands, it took much more effort than it should have to understand what I was actually paying for and when.