Sign-up and onboarding were far from what I expected
Before purchasing the WFHI software, I had high hopes based on the descriptions provided. However, the initial sign-up process was confusing and did not match the straightforwardness I anticipated. The invoicing seemed unnecessarily complicated, and it took longer than expected to complete the payment steps. Once I accessed the software, the calling tools did not function as promised; the dialer frequently froze, making it impossible to handle calls efficiently. The database integration felt clunky and did not fit well with my workflow. I also noticed that automatic updates sometimes caused instability rather than improvements. I tried reaching out for telephonic support, but the priority assistance was slow and not as helpful as I needed. Unfortunately, the onboarding training was unclear and did not explain key features in sufficient detail, leaving me frustrated. Overall, the experience was disappointing because the software and services did not align with the expectations set before purchase, and I am reluctant to continue using it as is.