Sign-up and onboarding process was confusing
I was initially hopeful about getting started with this software because the description seemed promising for managing remote workflows. However, the sign-up process became a headache fairly quickly. There were none of the clear step-by-step guides I was expecting, and some of the terminology used during onboarding didn’t match what I was familiar with. The automatic updates feature didn’t help either, as it sometimes changed interfaces midweek without warning. I found the calling tools and dialer unstable, dropping calls quite often which disrupted my workflow badly. I did get telephonic support a couple of times, but the responses were vague and didn't fix my issues permanently. On the plus side, the database integration seemed well-designed and logically linked to other software parts. Still, the overall experience made me feel frustrated rather than confident by the time the trial period ended. I wanted to rely on this as a main tool, but the inconsistency during my first week made me hesitate about continuing.