Sifting through confusing labels took effort
I’ve gone over the software and its support a few times now, and honestly, the wording doesn’t always make sense. I kept trying to find certain features in the dashboard or understand what the labels meant in the telephonic support system, and it felt like I was repeating myself a lot. I explained the confusion every time I called in, but it seemed like the issue was with how things were named more than anything else. On the plus side, the support was patient and tried to be helpful, though the back-and-forth did take up quite a bit of time. The automatic updates sometimes added new terms that weren’t clearly defined, which didn’t help. It’s not a disaster, but after multiple attempts, I’m still not completely comfortable navigating the system without making a call or two. That effort could’ve been less if descriptions were clearer from the start.