shoddy invoicing made me give up early
I just tried to sign up and the process went downhill fast. The description promised easy access to the software and support, but I got none of that. The invoicing system was so confusing that I gave up before even exploring the calling tools. Every time I tried to check what I was being billed for, the website just hung or kicked me back to the start. I even called their support line but kept getting passed around from one person to another without getting a clear answer. They did promise a certain onboarding flow but it was unclear and full of errors, which added to my frustration. The database feature which I thought might help was inaccessible because I couldn't get past the initial step. Honestly, the automatic updates didn't even matter because I wasn't able to use the software at all. The whole experience made me wonder how a paid service could be so poorly managed. I think they need to seriously rethink their approach to invoicing and support if they want to keep customers from dropping out this early.