shock laga ki support itna disappointing tha
Main initially soch rahi thi ki support thoda better hoga, specially kyunki training achhi lag rahi thi aur dialer tools bhi theek-thaak chal rahe the. Par jab mujhe technical queries karni padi contact karne mein bahut time laga aur sabse badi baat ye thi ki jo jawab aaye woh mere sawaalon ko puri tarah se cover nahi karte the. Mujhe laga tha ki telephonic support jyada samajhdar aur quick hoga, lekin delays aur repeat questions se main kaafi frustrating feel kar rahi thi. Database feature ka appearance aur functioning theek tha, lekin uske baare mein proper guidance nahi milli jiski wajah se main confuse ho gayi thi ki use kaise optimize karoon. Sign-up aur payment process to normal hi tha, par delivery ke baad support experience expected se kamzor raha. Mujhe laga tha ki automatic updates aur training ke sath support seamless hoga, par aisa nahi hua. Mujhe thoda shock laga ki support setup IT environment mein important hota hai, aur yahan wo disappoint kar raha tha. Overall, product mein potential toh tha par customer support ne bahut baar expect kiyaa se kam diya.