Setup worked out, though ongoing adjustments unclear at first
Starting with WFHI, the training was pretty detailed when I reached the point of learning the calling tools and database features, which helped get the basic setup ready without much hassle. I especially remember a moment during the dialer setup where the instructions helped me sort out a tricky configuration, which felt like a win. However, beyond the initial setup, it was less clear how ongoing updates or adjustments might affect my workflow. The automatic updates happened quietly in the background, but I was sometimes unsure if new features or fixes required me to retrain or change processes. Telephonic support was helpful when contacted, but I didn't have too many opportunities to test it widely. Overall, the immediate outcome was a functional remote workflow, though the longer-term maintenance side was less obvious upfront.