Setup went smoothly except for one small hiccup with training
My experience with WFHI training and onboarding went fairly well. The initial setup was mostly one-off, involving some detailed tutorials to get the basics of the software, database, and dialer configured. I appreciated that the training covered how the automatic updates would roll out, so I wasn’t caught off-guard when things shifted a bit during my first week of usage. The ongoing support was steady, which helped me address minor questions without stress. One thing that didn’t go perfectly was the part of onboarding where I had to sync my database contacts; it took a few tries and felt unnecessarily repetitive, which slowed me down. Despite that, I liked how the calling tools integrated smoothly in the daily operations quickly. The sign-up process and payment were hassle-free, with invoices reflecting exactly what I expected. I’d say the whole experience gave me confidence much earlier than I anticipated, aside from that contact sync bump.