Setup Went Smoothly but Ongoing Support Was Patchy
Hey, so I was chatting with a friend about how my experience went, and honestly, setting up the software initially was quite straightforward. I went through the onboarding process, learned to use the dialer, and got familiar with the database feature mostly without any hiccups. The one-off training sessions really helped get me started, and the labels and instructions were clear enough. But what really threw me off was that after the initial setup, the ongoing support wasn’t as consistent as I hoped. Sometimes I'd hit a snag and have to wait longer for help or figure things out myself, which made me kind of hesitant to reach out every time. The automatic updates often helped by fixing minor bugs, though, so that was good. I guess overall, the initial one-off setup was smooth, but the ongoing support still has some room for improvement, at least from my experience so far.