setup week was the moment of truth
The onboarding felt like two main parts to me: the initial setup and the ongoing training. The signup, invoicing, and first-time access all happened quickly but felt like a one-off hurdle. Once I got through that, the rest of the setup required less effort day to day. Ongoing training modules were available whenever needed, but I found them more of a help than a must. What stood out was the day I first tried the dialer and called the support line – that moment made me realize how crucial some real-time assistance could be for smooth use. Otherwise, most of the database and software updates felt automatic and required no repeated action, which was nice. Overall, this initial week where I balanced one-time setup and ongoing learning was the defining phase for how easy the product got after.