Setup wasn’t too long but ongoing bits took more time
Getting started with WFHI’s training and onboarding was mostly straightforward. The initial setup, which involved configuring my remote workflow tools and database access, took about a day, which I expected. The training sessions were clear and helped me understand the basics easily. However, I found that some parts of the onboarding felt ongoing – like the automatic updates that required me to adjust workflows every few weeks. While these weren’t major issues, they did stretch my onboarding over a longer period than I had hoped. The calling tools and dialer took some getting used to, but the training addressed that well. I appreciated the detailed guidance on managing the database feature during live calls, which is a crucial part of my daily work. Overall, the process was smooth, but it wasn’t just a one-off setup; the continuous updates and tweaking kept me engaged beyond the initial phase. I think they could make the update transitions a bit smoother in future.