Setup wasn’t mostly ongoing, the initial steps stood out
What caught my attention about the training and onboarding was that a significant portion was one-off rather than something ongoing as I initially expected. I had thought I would need to constantly engage with new content or progressively more advanced modules, but instead most of the set up efforts were completed right at the start. That early portion stood out because it was quite comprehensive and required solid focus to get everything configured properly, such as integrating the dialer and setting up the database fields. After this, the software itself functioned fairly autonomously, with the automatic updates handling most maintenance without bothering me much. It somewhat contrasted with my assumption that I would be continually learning new features. So the immediate, upfront-heavy approach works differently than I pictured but it is manageable once you get through the initial setup phase.