Setup was supposed to be quick, but turned out different
I was expecting the onboarding with WFHI to be mostly a one-off thing where I get set up and then can start using the software without much fuss. The initial setup was okay, and I did appreciate that the invoicing was automated so I didn’t have to manually handle payments every month. But honestly, the ongoing support felt lacking. Every week I encountered small issues with the dialer or the calling tools, which required repeated calls to support. It seemed like every time I called, I had to explain the same problem again and again. What I thought would be quick fixes ended up taking a lot of extra time and effort. The updates on the software did happen automatically, but they sometimes introduced new bugs that disrupted my workflow. So, while the software itself could have been a neat solution with a one-time setup, the reality was a continuous hassle with support and communication. I expected a smoother experience because the setup felt more involved than advertised, and the ongoing help wasn't really up to my expectations, even though the invoicing process was convenient enough.