Setup was solid but ongoing support had its limits
In my experience, most of the initial setup with WFHI's software and training was a one-off effort. Once I got through the onboarding modules, I was able to configure the calling tools and dialer to a usable level. The initial telephonic support was fairly helpful in clearing up some setup questions. However, once I transitioned into actually working with the database feature and regular updates, I found ongoing support to be patchy rather than consistent. While the automatic updates happened smoothly without needing intervention, sometimes I needed help adapting the software to changes but couldn’t get immediate assistance over the phone. So the good part was that a lot of groundwork was done upfront well enough to proceed independently, but the downside was that the ongoing support and priority assistance didn’t always meet my expectations, which made some weeks more frustrating than others.