Setup was smooth overall, with ongoing adjustments needed
I would describe the entire sales and pre-purchase process with WFHI as generally straightforward but with a mixed bag regarding setup. It was clear from the start that while initial onboarding and basic installation were somewhat one-off tasks, there was a significant amount of ongoing adjustment needed to fit my specific workflow, especially with the automatic updates altering features unexpectedly. The invoicing and payment process was transparent, but deciphering the extent of continuous tweaking required took some time. The sales team explained the setup adequately, though I found myself returning to training sessions repeatedly to grasp database management completely. This ongoing nature of customization makes the experience somewhat demanding but manageable for those prepared to invest time beyond initial setup.