Setup was slow, training unhelpful, but support did respond
I tried to use the WFHI onboarding and training setup hoping it would get me started quickly with their remote workflow software. Unfortunately, the initial steps were very time-consuming and confusing. The tutorials didn’t cover enough detail for me to set up the calling tools or the database effectively. Since a lot of the setup was one-off, I expected that once it was done, I could just get on with using the software, but even after multiple attempts, I felt no closer to having a working dialer system ready for my needs. That was the bad side. The good part was that telephonic support was available and did try to assist, although their advice often didn’t address all my problems fully. As for the payment and invoicing, that process itself was straightforward and went through without issues. But given the overall setup frustration and the lack of clarity in training, I can’t say the product met my expectations. So, the package didn’t quite do the job I needed it to do from the outset, which has left me feeling quite dissatisfied.