Setup was rough but billing was clear
While the invoicing and payment process was straightforward and transparent, which I appreciated, the overall setup experience with WFHI software was quite disappointing. The initial one-off configuration felt complex and not very user-friendly, and ongoing adjustments were even more frustrating. Despite the training, I found the dialer sometimes glitchy and the database integration unreliable, which made daily use difficult. The support team was polite but slow to respond, meaning issues sometimes lingered longer than necessary. A small but positive aspect was that payment and sign-up were smooth, which at least didn't add to my frustrations. However, with the software's constant need for tweaking and inconsistent performance, I struggled to maintain a stable remote workflow. Overall, while billing worked well, the technical and support sides of setup did not meet my expectations for a tool like this.