Setup was quick but ongoing support left me hanging
Hey, so I want to share my thoughts on WFHI support. When I first started, the setup part was actually quite smooth, they helped me get the dialer and database going without hassle. But once the initial onboarding was done, the ongoing support just wasn't the same. I found myself waiting longer to get answers on software updates or issues with invoicing. The phone support was fine during sign-up, but after that quick help, it felt like the help desk was less responsive, which was disappointing. I get that some setup parts are one-time, but a lot of my questions came up after a while and the communication was quite patchy. So yeah, good at first, but kinda bad when I really needed continuous assistance, which made using the software trickier at times.