Setup was one-off mostly, support had its moments too
When I first signed up I had expected the kind of support that would be ongoing, helping me adjust and use the full range of tools smoothly over time. However, I found that most of the effort was required during the initial setup, which was somewhat okay because it got me started quickly. On the downside, follow-up help or continuous communication felt lacking. Telephonic support was helpful when I reached out, they were polite and tried to help, but reaching them often took longer than I thought it would. The database feature setup was one of the parts that worked well initially, but I wasn’t sure who to call on for help after the first week, which made me a bit hesitant. Also, automatic updates seemed to happen quietly without much notice, which could be a double-edged sword if something changes unexpectedly. The invoicing process was clear and simple to follow, which was nice. Overall, I feel the experience was very front-loaded and not much ongoing guidance was offered, which might work for some but left me feeling a bit alone after getting started.