Setup was okay but ongoing support feels lacking, maybe not for everyone
Honestly, I found that most of the setup was a one-time affair, which at first felt like it would mean less hassle. But the downside is that ongoing support didn’t really meet my expectations for continuous help. A lot of questions came up after the initial onboarding, especially when I tried to customize workflows or use the dialer more extensively. Unfortunately, telephonic support seemed less responsive once past the initial phase, making it hard to get timely resolutions. If you’re someone who prefers a hands-off approach and doesn’t anticipate needing much ongoing assistance, this might suit you fine. However, if you want frequent, proactive support or training refreshers, you might find the service a bit disappointing. The automatic updates work fine but don’t really address those needs for additional guidance. Overall, it’s fine for users comfortable with independent troubleshooting after setup, but probably not a great match if you want constant dedicated support or hand-holding throughout.