Setup was okay but missing ongoing access details
When I first started using the software, most of the setup was one-off, like creating my profile and configuring the dialer settings. The onboarding training was helpful to get me through these steps. However, I’m not entirely sure what happens after that initial phase. For example, I was a bit unsure about whether any ongoing setup or maintenance is expected from me or if everything updates automatically. While the software does auto-update, I feel like a clearer guide on what I need to check regularly would be useful. Also, some aspects of the database feature seemed a bit static, and I wondered if I could customize it more over time. So far, the access has been reliable, but the unknowns around what I should do after the initial setup leave me hesitant. I’m thinking it could be fine if they included more info about ongoing management during onboarding, but maybe I missed those details. Overall, the start was smooth, but a deeper understanding of the ongoing process would improve the experience for users like me unsure about long-term usage expectations.