setup was nice but ongoing parts weren't always smooth
When I first went through the training and onboarding, I felt the setup part was pretty well organized. The initial software installation and configuring the dialer and database took some effort, but the instructions were clear enough to follow mostly on my own. What made me pause was how some of the ongoing tasks felt a bit repetitive or unclear over time, especially when the automatic updates rolled in or when the calling tools had new features. It seemed there wasn't quite enough guidance about how often I'd need to check or adjust the setup as things changed. Also, support was helpful but sometimes I wished there was a more proactive update or notification system to remind me about these. The invoicing and payment steps felt straightforward, which was a relief, but they were a one-time thing rather than part of a continuous workflow. So overall, while the one-off setup worked well, I noticed some room for improvement in managing the ongoing aspects, which felt less supported. Still, considering everything, I think the balance of good and less smooth moments left me pretty satisfied.