Setup was mostly straightforward but ongoing changes caused small hassles
My experience with the training and onboarding from WFHI has been generally positive, though there were some bumps along the way. The initial setup, including signing up and configuring the calling tools and database feature, was largely a one-off task completed efficiently with the help of clear instructions and useful training modules. However, I did notice that ongoing parts like some of the automatic updates occasionally required me to revisit configurations or workflows, which was a bit frustrating after I thought everything was settled. The telephonic support was available and helpful during these times, though sometimes the wait to get through extended the downtime slightly. On the bright side, the invoices and payment process were consistently smooth and transparent, which helped me maintain confidence in managing my account without stress. Overall, I see a blend of good initial structure mixed with minor complications from continuous updates, but I appreciate the proactive support that made those manageable. So, while the training and onboarding mostly felt straightforward and good, the ongoing changes mean you can’t just set it and forget it entirely.