Setup was mostly smooth, one snag with dialer though
Hey, so I wanted to tell you about how my onboarding with the WFHI training went because it’s pretty cool but I hit a little bump. Most of the setup was a one-off thing which was really nice since I didn’t have to keep redoing stuff, like setting up the database and software access felt like once-and-done. But when it came to the call dialer, I noticed some dropped calls here and there after the initial setup which made me pause a bit. I tried reaching out to support about it, and they were friendly and helped me figure out that those glitches were just a temporary thing due to an update. So that part was unexpected, but apart from that, everything else like the onboarding flow and training steps went really smoothly and felt like I could use the software right away without constantly going back to basics.