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WFHI review

Setup was mostly smooth, except dialer configuration hiccup

5 out of 55 of 5Verified customerTraining and onboarding

Setup was mostly smooth, except dialer configuration hiccup

The initial setup required by the training was largely a one-off job, which was a relief given the complexity involved. The onboarding packages were designed to get me operational quickly, and once the database was integrated, it only needed routine maintenance ongoing. The automated updates worked silently, cutting down on manual intervention post-setup, which I appreciated. The only notable slip was in dialing tools configuration where I faced some issues aligning it with my workflow, which wasn't fully addressed during onboarding. Beyond that, telephonic support answered my questions succinctly, and the payment flow was straightforward without delays. The software's straightforward access process helped minimize downtime, and I didn’t need to dive too deeply into extra learning aside from the core training materials. Overall, the onboarding’s one-off nature was convenient, though a smoother experience with calling tools setup would have rounded things out positively.

Milind KulkarniKarnataka, IndiaExperience: Published:
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