Setup was mostly one-time, ongoing support is accessible and helpful
The initial setup required quite a bit of input, but once done, it became a hands-off process for the most part. WFHI’s support team was responsive when I needed help during the onboarding, clarifying doubts quickly over phone calls. This upfront assistance made the software easier to adapt to. Since then, ongoing communication hasn’t been demanding because the platform stays updated automatically, reducing the need for constant calls to support. When issues arise, the telephonic support is prompt and efficient. So far, the effort I invested was concentrated early, and afterward, maintenance is minimal due to automatic updates and easy-to-use interface enhancements. This balance of initial effort and smooth ongoing support has suited how I work remotely well.